June 24, 2019
He has his sights set on ensuring that our products are operating in tip-top shape, and meeting and exceeding customer expectations. His background and experience with design, technology, and customer service make him a great addition to the team
Graham was born in Saskatchewan, Canada, and raised in Edmonton, Alberta where he received a diploma in Graphic Design and another in Music from MacEwan University. Graham’s wife, Meredith, was originally from San Diego, CA. After they married, they found themselves moving back to the U.S. Finding their new home together in Seattle, Graham partnered with Stockpile Reports’ very own Tony Jacobson, founding a design collective in 2001.
Fun Fact: Graham was among the first Match.com marriages (1997). He now has three beautiful daughters with his wife, Meredith.
In Graham’s spare time, he enjoys spending time with his wife, Meredith, three daughters, Fiona, Lucy, and Hannah, and their dog, Poppy. Taking after their dad, Graham’s daughters are all passionate about music and art. They also own a small, family t-shirt company called spacedonut. Graham is also an amateur beekeeper!
Graham went on to work for Microsoft on the Zune product, a competitor of the Apple iPod, and then spent the next 10 years of his career working for ACS Technologies, where he focused on designing and building computer software for churches.
Graham attributes his work ethic, collaborative personality, and leadership mentality to owning and operating a design firm. “We were confident but recognized and valued each person’s contribution. We listened and we designed with a purpose. We hired people who were uniquely different from us because that made us successful.” His passion for customer-centric design and its integration with technology is credited to his time at Microsoft and ACS Technologies. “This was a pivotal time for me. I cared less about the statement I wanted to make for myself, but rather creating for our customers, and thinking first about meeting their needs.”
His experience at ACS Technologies was likely one of the most impactful of his career, he said. Graham led a small team of UX designers and researchers, serving the 900,000 active users of the software. He emphasized three takeaways from his experience:
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